This policy applies to all Float North purchases, including services, packages, memberships, classes, gift cards, retail products, and existing unused purchases and credits.

Refunds

All purchases are final and nonrefundable, except when a refund or cancellation right is required by applicable law.

If you have purchased a service but have not received or used it, the unused amount may be retained as a credit on your Float North account. Account credits do not expire unless they originated from a discounted or promotional purchase with a stated expiration date.

You may transfer the remaining value of any unused, unexpired service credit to another person.

Credits have no guaranteed service value. They may be applied using their original dollar value toward an eligible Float North service. If the recipient selects a service that costs more than the available credit, the recipient is responsible for paying the difference.

Discounted and Promotional Service Credits

Service credits purchased at a discount expire one year after the original purchase date, where permitted by law. Converting or transferring a discounted credit does not extend or restart its expiration period.

The applicable expiration date will be disclosed when the credit is purchased or issued.

Membership Credits

Each membership credit expires 60 days after it is issued.

Before a membership credit expires, the member may email hello@floatnorthpdx.com and request that its remaining value be converted into a transferable Float North gift card. The converted gift card will expire one year after it is issued unless applicable law requires a later expiration date or prohibits expiration.

Requests received after the original membership credit has expired cannot be honored.

Cancellations and No-Shows

Appointments must be cancelled or rescheduled at least 24 hours before the scheduled start time to avoid a charge.

Appointments cancelled with less than 24 hours’ notice, and appointments missed without notice, will be charged the full scheduled service price. If a valid service credit is available, that credit will be used. Otherwise, the payment method on file will be charged.

Cancellations made at least 24 hours in advance may be completed through your online Float North account.

For cancellations within 24 hours of an appointment, please contact Float North before the appointment begins. You may:

• Call 503-659-1212 and leave a voicemail if we cannot answer;
• Email hello@floatnorthpdx.com; or
• Text the Float North phone number:503-659-1212

Appointment Transfers

If you contact us before the appointment begins, you may send another person in your place. Please provide the substitute guest’s name so our staff knows whom to expect.

The substitute guest must use the same appointment time and receive the same scheduled service. Any required intake forms, waivers, or eligibility requirements must be completed before the service.

Refusal or Termination of Service

For the safety and well-being of our clients and staff, Float North reserves the right to refuse or immediately end service for anyone who appears impaired by alcohol or drugs or who engages in inappropriate, abusive, harassing, sexual, threatening, disruptive, or otherwise unsafe behavior toward another client or a member of our staff, as further described in our waiver.

When service is refused or ended for these reasons, the client remains responsible for the full scheduled service price. No refund or account credit will be provided.

Weather and Float North Cancellations

Late-cancellation and no-show charges will be waived when Float North cancels the appointment or is responsible for the appointment not taking place.

Charges may also be waived for unsafe travel conditions caused by inclement weather, including snow or ice. Float North will determine when the weather exception applies and will communicate closures or schedule changes whenever possible.

Existing Purchases

This policy applies to existing unused purchases and credits, subject to applicable law and any written terms that governed the purchase when it was originally made.

Questions or credit-conversion requests may be sent to hello@floatnorthpdx.com.

Last updated: September 8, 2026